TERMS AND CONDITIONS
Galiena Pte Ltd is a Singapore company registration number 201629100D.
This website is operated by Galiena Pte Ltd Pte. Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Galiena Pte Ltd. Galiena Pte Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all Terms, Conditions, Policies and Notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “service and agree to be bound by the following Terms & Conditions, including those additional Terms, Conditions and Policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By you agree to be bound by these Terms. If you are using the Services on behalf of a company, organisation or other entity, you agree to these Terms for yourself and for and on behalf of that company, organisation or other entity. You agree and confirm that you have the authority to bind the company, organisation or other entity to these terms. A reference to you, your or similar pronoun includes the company, organisation or other entity referred to in this clause. You agree to use the Services in compliance with these Terms. You agree to use the Services only if you have the legal capacity to do so. In using the Services, you shall comply with all applicable laws. The Services may change, including when we refine and add more features. We may stop, suspend or modify the Services at any time without prior notice to you. We may also remove any content from our Services. If you do not agree to all the Terms & Conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.
Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
You shall keep secret the password that you use to access the Services and not disclose your password. You are responsible and liable for all activities related to your account, whether or not you authorized that activity. You should immediately notify us of any unauthorized use of your account. You agree and acknowledge that a secure encrypted connection to communicate with the Services can help protect your content.
ONLINE STORE TERMS AND SALE RESTRICTIONS
By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. We do not sell alcohol to any person below 18 years of age. By accessing or shopping at galiena.sg you represent that you are over the age of 18 and you confirm that the person receiving the shipping is at least 18 years of age.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in Singapore. A breach or violation of any of the Terms will result in an immediate termination of your services.
Newsletter offer: All promotion codes are only applicable on retail prices. They are not applicable on the Wholesale/Trade platform. Promotions are not applicable on some branded Champagne (Ruinart, Dom Perignon, Krug, Perrier-Jouët), Riedel products & WSET. If you have any question, please contact our sales persons in charge or contact us at firstname.lastname@example.org.
WSET TERMS AND CONDITIONS
We have been accredited by The Wine & Spirit Education Trust® (WSET). We follow the guideline provided by WSET® to run the courses. We are not responsible for any inaccuracies or omissions that may arise during these courses.
Booking and Payment
Booking is only confirmed when full payment is received with the completed registration form. Once the registration form and payment are received, Galiena will issue an invoice/receipt to the applicant.
In the event the booking is made for a third party (the student), you agree to pay the full amount directly. This amount is not refundable. You also agree to share with us the identity and contact of the student. We may use this information to contact this person to confirm the booking. We are not responsible if the person can not attend the courses that have been booked and confirmed.
Payment can be made via PayNow or bank transfer with the following details:
Paynow (UEN 201629100D)
Bank Name: OCBC Pte ltd
SGD Account no: 687-328567-001
Refund, transfer and Cancellation Policies
Any transfer of course or applicant must be requested via writing to: email@example.com
Students who cancel within 14 days of registration and at least 14 days prior to the start of the course will be able to postpone their participation to the next available session without any additional charges Cancellations after this time will forfeit all free transfer. Any requests for cancellation must be sent in writing via email to: firstname.lastname@example.org
Course transfers cannot be carried forward to a subsequent academic year. Course transfers of a confirmed booking either to another course or applicant can be made up to 14 days before the course start date without any extra charge. In the event, the student asks after the 14 days before the course start date, an administrative fee will incur (10% of the total amount for Level 1 & Level 2, and 5% of the total amount for Level 3). Any requests for transfers must be sent in writing via email to: email@example.com
If the candidate does not attend the course without having informed Galiena, it will be considered that the candidate wishes to withdraw from the course. Therefore, the full course fee will be forfeited.
Examination dates are connected to the course onto which you book. Transfer of an exam to an alternative date at least 3 weeks prior to the original examination will incur an administration fee of $50.00. All examination transfer requests less than 14 days before the examination will incur an administration and re-sit fee. Any requests for examination transfers must be sent in writing via email to: firstname.lastname@example.org
Galiena has a "minimum five pax to confirm course" clause and reserves the right to postpone or reschedule the course due to the minimum required number of candidates not being met. In this event, your seat will be automatically rescheduled to the following session without any extra charges. We may notify you of any schedule modification by using the contacts you provided upon registration.
Galiena reserves the right to cancel, reschedule or postpone the course in the event the speaker is unable to turn up due to illness, accidents, emergency or disruption due to unforseen circumstances.
Study packs, once collected, will be considered sold, and no refund will be considered.
Consumption of Alcohol
Candidate(s) under the legal drinking age are not allowed to sample any alcohol in any course(s). However, it is not a barrier for any candidate to attend and complete some accredited programmes successfully (WSET® Award in Wines Level 1 and Level 2).
On examination day, the candidate must show proof of identity (ID card, driver's license or passport) to the management, facilitator, or examiner. Galiena may not allow candidates to sit for the examination if they fail to do so.
Exams are marked by The Wine & Spirit Education Trust. We are not responsible for any failure. In the event you want to re-take the exam, you agree to pay any extra charges that may arise.
Galiena will not bear any additional costs that may incur for replacement of certificate and pin in the event of lost, damage or wrong information on the certificate.
For more details, please contact us at email@example.com.
Due to the current government regulations, you are kindly required to be fully vaccinated (2nd dose received at least two weeks prior the class) or to present a valid negative Covid-19 PCR test (must be taken within 24 hours before each day of class). The educator will check your certification before the beginning of the course. If no proof can be provided, unfortunately, we will not be able to accept you in this class.
Please note that self-administered PCR tests will not be accepted. The Covid-19 PCR test must be taken at a MOH-approved test provider.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address so that we can complete your transactions and contact you as needed.
Files and other content in the Services may be subject to the intellectual property rights of others. You agree not to copy, upload, download, share or otherwise deal with content or information unless you have the necessary right or license. You alone are responsible and liable for content and information that you copy, share, upload, download or otherwise deal with.
You shall not by any act or omission cause spyware, virus or other malicious software to infect the Services.
You alone are responsible and liable for maintaining and protecting your Content. We are not responsible or liable for any expenses, losses or damages which you may suffer or incur arising out of or in connection with the loss or corruption of your content, including costs or expenses for backing-up or restoring your content.
We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
RETURN AND REFUND
We are doing our best to guarantee the quality of the products sold on galiena.sg. Nevertheless, default beyond our control can occur. Wines above $100 net, older than 10 years or wines that have been in the customers' possession for 30 days or more are non-refundable.
For other wines, you agree to notify us within 48 hours after opening the bottle. The bottle is to be returned to Galiena (48a Bukit Pasoh Road, 089859 Singapore) at your own cost within this time-line. Upon reception, the bottle will be checked by our team. We will provide you with our professional and objective feedback. If the wine is not declared faulty by our professional team, no replacement nor refund will be sent. If the wine is declared faulty (cork taint only) we will process to a replacement with the next order. In the event the same wine is not available anymore, another option of similar value will be offered.
Please keep in mind that if, at the time of your purchase, you benefited from a discount, the discount amount will be forfeited from your refund.
Galiena reserves the right to the final decision.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.
OWNERSHIP AND PRIVACY
When using our Services, you may provide us with information, files, data, folders and other content (together, your content). You retain full ownership of your content. These Terms do not grant us any rights or license to your content or the intellectual property arising from your information, except provided below.
You grant us a limited, free, irrevocable, non-exclusive and worldwide license to store, process, back-up and otherwise deal with your content solely for the purpose of providing to you the Services. We may grant a similar sub-license to the subcontractors, suppliers and service providers that we use to provide the Services.
In using the Services, you are solely responsible for your conduct, the content of and dealing with your content and your communications with others. You warrant that you have all the right and power required to deal with your content.
In using the Services, you may require or deal with other third-party licenses, including software licenses. You agree to comply with the terms of all these third-party licenses.
The Services may allow you to share your content with others. There are many things that others may do with your information; for example, they may copy, modify or again share your content with others. We are not responsible or liable for any of these activities.
SOFTWARE AND UPDATES
Some Service may require you to download a client software package (Software). We grant you a limited, non-exclusive, non-transferable, revocable license to use the Software, solely to access the Services. Your license to use the Software is automatically revoked if you breach any of these Terms. We reserve all rights not expressly granted in these Terms. You shall not directly or indirectly reverse engineer or decompile the Software, attempt to or assist others to do so. Our Services may update the Software on your device automatically when a new version is available.
OUR PROPERTY AND FEEDBACK
These Terms do not grant you any right, title or interest in the Services, Software or any of their content. We may use any of your feedback, comments or suggestions you shared without any obligation or liability to you. Copyright, trademark and other applicable laws protect the Software and other technology we use to provide the Services. These Terms do not grant you any rights to use any of our trademarks, logos, domain names, or other brand features.
ACCEPTABLE USE POLICY AND COMPLIANCE WITH LAWS
You shall not directly or indirectly abuse the Services or deal with the Services otherwise than for their intended ordinary uses. You shall comply with our Acceptable Use Policy.
You shall use the Services only in the furtherance and for the purposes of activities that are legal in the applicable jurisdiction. You shall in using the Services comply with all applicable laws. The laws referred to in this clause include and are not limited to laws relating to junk mail, spam and electronic communications and transactions.
Our designated agent for notice of alleged copyright infringement is as registered from time to time with Singapore's Intellectual Property Office.
The Services may contain links to third-party websites or resources. We do not endorse and are not responsible or liable for their availability, accuracy, content, products or services. You are solely responsible for your use of any of these websites or resources. We may provide you with software under an open-source license. The open-source license applies and controls if there is conflict or dispute between the open source license and these Terms. The open-source license and these terms shall otherwise apply cumulatively, to full force and effect.
We may suspend or terminate the Services at any time, with or without cause and with or without notice. We may take down and remove any information, comment or other data posted or published by you using the Services, with or without cause. Except as expressly provided in this clause, we are not liable under any circumstances whatsoever for our actions under this clause.
These provisions apply to the greatest extent permitted under applicable laws. The Services and Software are provided as-is, at your own risk, without express or implied warranty or condition of any kind. We disclaim any warranties of merchantability, fitness for a particular purpose, accuracies or non-infringement. We are not responsible or liable for any harm to your computer system, loss or corruption of data or other harm that results from your access to or use of the Services or Software.
Without limiting the generality of the previous paragraph, the Services are provided using and based on our own platform, algorithms, open-source data and publicly available information. We do not provide any warranties whatsoever in relation to these platforms, algorithms, open-source data and publicly available information.
EXCLUSIONS AND LIMITATIONS OF LIABILITY
These provisions apply to the greatest extent permitted under applicable laws. They are not limited to the circumstances that are within the parties' contemplation as at the start of the Services. We shall not under any circumstances, whether in contract, tort, equity, statute or any other cause, be liable for any indirect damages, special damages, incidental damages, punitive damages, exemplary damages, consequential damages, loss of data, or any other similar damages, whether or not we have notice of the possibility of these damages and whether or not these damages are within the parties' contemplation.
You indemnify and hold us harmless from and against all claims, damages, expenses or losses that we may incur or suffer arising out of or in connection with your breach of these Terms.
We may revise these Terms from time to time. By continuing to access or use the Services after revisions become effective, you agree to be bound by the revised Terms.
The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions). Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.
GOVERNING LAW AND ARBITRATION
These Terms are governed by Singapore law. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the SIAC for the time being in force, which rules are deemed to be incorporated by reference in this Clause. The tribunal shall consist of one arbitrator to be appointed by the chairman of the SIAC for time being, upon the reference of any party at any time. The language of the arbitration shall be English.